OUR GUARANTEE

A purchase from Velvet Sparkles ensures that you are receiving the utmost in quality, value, service, and selection. You can rest assured that you are purchasing the finest quality product available, backed by a team of professionals who will work to help you protect your purchase.

We want you to be completely satisfied with your purchase so we will replace, FREE OF CHARGE, any jewellery item that does not meet our guarantee below. We will also polish FREE of charge, any jewellery which requires that within the first six months of purchase.

Please note that our guarantee only covers the metal and not the stones/gems.

Our business has been built on client satisfaction and we stand behind our product. If you are not 100% satisfied with your purchase, please give us the opportunity to overcome your concerns.

 

WARRANTY

Stones and gemstones:

We offer 6 months warranty on all items purchased from us. This covers stone replacement due to wear and tear or due to manufacturer faults. We do not cover stone loss due to accidents

Metals:

We will replace any items that tarnish beyond repair within one year of purchase. This does  it cover any plated items.

We do not cover accidental damages or theft.

Please click HERE to view information on how to clean your jewellery.