Shipping and Returns

SHIPPING

We ship nationwide!

Velvet Sparkles offers payments via bank transfer, payment on delivery and via bank cards on the website.

RETURN POLICY

Our Return Policy overview:

Contact Velvet Sparkles before returning any items.

The product must be in new condition with any tags attached

You should return the product via the same courier

Want to switch to another size of the same product? You can do that, just contact us.

Want to switch to another product? You can do that, just contact us.

Please note this excludes preorder items

Our Return Policy in full:

Please contact Velvet Sparkles before returning any items. Items preordered are not subject to a return or exchange  

It is important that the consumer controls the delivery to verify that this is accurate and error free. If any complaint, the customer should contact Velvet Sparkles and give information relevant and the reason for complaint.

Return Conditions

For logistics purposes, you should return the product via the same courier at the point of delivery. The product must be returned within 7 days of purchase and  be in new condition. If the product is ruined or used the product shall not be refunded.

Velvet Sparkles will make a refund of eligible returns. If you paid by bank transfer, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package

The easiest way to return a package is to do so via the same courier as we have made arrangements with them for FREE returns. However, you forfeit the initial delivery fee you paid.

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

SHIPPING

We ship nationwide!

Velvet Sparkles offers payments via bank transfer, payment on delivery and via bank cards on the website.

RETURN POLICY

Our Return Policy overview:

Contact Velvet Sparkles before returning any items.

The product must be in new condition with any tags attached

You should return the product via the same courier

Want to switch to another size of the same product? You can do that, just contact us.

Want to switch to another product? You can do that, just contact us.

Our Return Policy in full:

Please contact Velvet Sparkles before returning any items.

It is important that the consumer controls the delivery to verify that this is accurate and error free. If any complaint, the customer should contact Velvet Sparkles and give information relevant and the reason for complaint.

Return Conditions

For logistics purposes, you should return the product via the same courier at the point of delivery. The product must be returned within 7 days of  purchase and be in new condition. If the product is ruined or used the product shall not be refunded.

Velvet Sparkles will make a refund of eligible returns. If you paid by bank transfer, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package

The easiest way to return a package is to do so via the same courier as we have made arrangements with them for FREE returns. However, you forfeit the initial delivery fee you paid.

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.