FAQS
1. How do I place an order?
Simply add what items you want to the cart then go to the top corner to view/edit your cart, then click proceed to checkout. You do not need to have an existing account with us to place an order. Alternatively, you can send a WhatsApp message to 09064885505 to place your order.
2. Do you ship to all locations?
Yes we do! Just put in your address and the shipping fee will be automatically calculated for you at checkout.
3. Do you charge for delivery?
Yes we do. The delivery fee for Lagos orders is between N1,500 and N3,500 with delivery within 2 working days.
The delivery fee for out of Lagos orders is between N2500 and N5000 depending on your location with delivery within 5 working days.
International delivries are bewteen N25,000 and N25,000 with delivery within 3-7 working days
4. Which methods of payment do you accept?
We only offer Bank Transfer and Payment on the Website using debit and credit cards. Should you choose to pay via bank transfer, the payment details will be provided upon completion of your order.
5. How do I know my size?
Please click on the SIZE CHART to see information on how to get your size
6. What is the guarantee on your rings?
Please see Our Guarantee page HERE. You can also find information on how to care for your jewellery HERE
7. Do you allow returns?
Yes we accept returns. Please see our return policy under SHIPPING AND RETURNS.
8. Do you take custom orders?
Yes we do, please send us an email or contact us via +447917970317 for custom orders.
9. What is Gold Filled?
Gold Filled is a long lasting alternative to pure gold. Gold filled jewellery is manufactured using the most modern technology available. This process control is made through the use of state of the art laboratories and equipment.
In creating Gold filled jewelry, three layers of ion gold plating in either 18k or 24k gold and rhodium finishing are applied to solid brass or silver jewelry and coated with high quality anti tarnish protection thus ensuring its beauty and a finish similar to solid gold jewelry
Gold filled jewelry tends to get dull over time however, can be polished to restore its original lustre. For gold rings which do not fade and last a lifetime, please check our pure gold collection.
10. What is Gold Plated?
This is one layer of ion gold plating in either 18k or 24k gold and rhodium finishing on Silver or Titanium base metals and coated with high quality anti tarnish protection to extend the durability of the finished piece.
Gold Plated jewelry will eventually fade to a silver colour over a period of time. How soon depends on a variety of factors including the user’s habits and skin type. However, the jewellery piece can be replated after this occurrence to restore its colour.